Terms and conditions

BOOK WITH CONFIDENCE – SPECIAL COVID 19 DEPOSIT GUARANTEE:

Cruise Croatia is pleased to offer a special deposit refund guarantee so you can book most 2022 Croatian cruises ahead of time with confidence. 

Covid 19 deposit refund guarantee terms & conditions:

A 25% deposit is due after booking to secure your cabin. This deposit is then fully refundable should you be unable to travel and forced to cancel your cruise due to illness from “Covid-19” or government mandated quarantine requirements, or border closures in either your country of residence or in Croatia, up to 46 days prior to the scheduled cruise departure date.

This is a limited guarantee offered in addition to the general booking terms for a limited time only. This guarantee applies to select 2022 Croatian cruises as indicated with the above ”book with confidence”  logo where it is featured on the individual Cruise Croatia website cruise itinerary page (if it is applicable it will also be outlined on your quote and/or invoice or in writing from your Cruise Croatia consultant).

The guarantee is only valid for new bookings received between 08 December 2021 and 15 March 2022 if cancelled up to 46 days prior to the scheduled departure date of the cruise

Important – the “General Booking terms & conditions” (outlined below) apply if you cancel for reasons other then those directly related to Covid-19 illness and/or government mandated quarantine or border restrictions in your country of residence or in Croatia as outlined above – or – If you cancel for any reason 45 days or less prior to the scheduled departure of your cruise. The balance owing on your cruise is generally required 60 days prior to travel, however the refund guarantee still applies up to 46 days prior to departure.

The guarantee is valid for new bookings only, we are unable to extend this guarantee to existing bookings, including 2020 and 2021 deferred or credit bookings. The guarantee does not extend to additional services unless advised otherwise. The guarantee does not extend to charters or special group bookings unless otherwise notified. Please note Cruise Croatia are contractually obliged to make payments to our suppliers to confirm your cabins and cruise services and these payments are most often non-recoverable and therefore non-refundable to you in accordance with the standard booking terms and conditions outlined below.

To claim a refund due to Covid-19 illness appropriate proof will be required such as a medical certificate.

Cruise Croatia strongly recommends you purchase comprehensive travel insurance when booking your cruise and advises you should always check your policy details to ensure it includes specific cruise cover.

PRICE MATCH GUARANTEE

The 2022 Cruise Croatia Price Match Guarantee is part of our commitment to offer you the best value cruise. When you’re shopping online for a 2022 Croatian Cruise, if you find exactly the same cruise elsewhere let us know – We guarantee we will at least match a lower price plus we will try to beat it!

How to request a price match:

Simply send us the competitors quote (email: [email protected]) and their website address. We’ll check the details and as long as it is “like for like” and advertised online in the same currency, we will respond with a price match offer.

Price match terms & Conditions:

Find the same 2022 Croatia cruise available elsewhere online at a legitimate price lower then our advertised/quoted price, and we guarantee to match it if the ship, the itinerary, cabin type, departure date, currency and inclusions are all the same i.e “like for like”. 

If you find a cruise that is not “like for like” but would like us to try and price match or offer a better value optoin, please let us know, although it can not be guaranteed, we welcome the opportunity to try and find a price match or better value alternate cruise and our team will do their best to assist you.

IMPORTANT: The guarantee applies on 2022 Croatia Cruises as featured on our Cruise Croatia website only. All cruises and price matches are subject to cabin availability on booking. The price match guarantee does not extend to services other then our advertised 2022 Croatia cruises or to speciality groups and charters or to cruises that are similar but not “Like for like” (exactly the same) — However we will do our best to assist you and welcome price match requests for consideration outside the guarantee.

GENERAL BOOKING TERMS & CONDITIONS

Cruise-Croatia is a division of The Beyond Travel Group and  as such is fully accredited with the AFTA Travel Accreditation Scheme (ATAS) and is a member of the Council of Australian Tour Operators (CATO – member TO1039) and Australian Federation of Travel Agents (AFTA)

These Booking Conditions set out the terms on which you contract with us. By placing a booking request, you acknowledge that you have read,  understood and agree to be bound by these booking conditions.

“You” and “Your” means all persons named in the booking (including anyone who is added or substituted at a later date). “Beyond Travel”, “we”, “us” and “our” means Beyond Travel Group Pty Ltd trading as Beyond Travel and Cruise Croatia.

Except where otherwise stated, these booking conditions only apply to travel arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “tour”, “services”, “booking”, “contract” or “arrangements” mean such travel arrangements unless otherwise stated.

VALIDITY, PRICES & GST

Prices are subject to change without notice in the event of fluctuations in exchange rates or increases in supplier costs outside the control of Beyond Travel. However, no surcharges will apply once final payment has been received. Most overseas products featured in the website are exempt from the Goods and Services Tax. However, due to legislation, GST is applicable on all domestic services provided, such as cancellations, amendments, visa processing, etc

DISCOVER MORE TRAVEL VOUCHERS

Bonus Discover More Travel Vouchers are a great way to add value to your holiday.

They are offered on select products (tours & cruises etc.) when you book and deposit and/or pay in full by the dates outlined in our brochures and on our website promotions. These dates and terms are also outlined on your quote or invoice. The value of the voucher varies by tour/product, as outlined on the webpages, in the brochures and on your quote or invoice.

Travel Voucher Validity:
We aim to make redemption as easy for you as possible!

You can redeem your Discover More Travel voucher against ANY additional Beyond Travel service as featured in ANY of  our SIX Beyond Travel brochures and on our FIVE Beyond Travel websites:

Cruise Croatia – Cruise Russia – Beyond Travel – Scandinavia & Beyond – India & Beyond – Sri Lanka & Beyond

Note expiry dates:

Redemption of the 2022 Discover More Travel Vouchers expire 31 December 2022.

All additional services and any outstanding payments must be finalised before your travel voucher expires.

However your travel can be up to a year after the expiry date of your travel voucher. Remember you must book and confirm all services prior to the expiry of your travel voucher.

Discover More Travel Vouchers are not combinable with any other offer unless advised otherwise, and are invalid if the tour or cruise for which they were issued is cancelled.

Not Able To Use Your Travel Voucher?

No problem! You can transfer your travel voucher to your friends and family before the expiry date.

To do this please email [email protected], just quote your booking reference and ask to transfer your voucher.

We just need to send a quick form for you to complete along with the additional terms to prevent any fraud or “double dipping”.

Remember be sure to send any transfer request before your voucher expires as transfers are not possible after the travel voucher expiry date.

Discover More Travel Vouchers have no cash value and no refunds will be issued for any unused amounts.

Cant find what you need?

We understand you might not be able to find a suitable additional service in our destinations – Just let us know, we welcome your questions and will be happy to consider extending redemption to other travel services or destinations not featured in our brochures or on our websites, such as: additional hotels, stopovers in Asia and the Middle East and even air tickets in select destinations.

Be assured we will do our best to assist you, although redemption against services not featured on our websites or in our brochures is not guaranteed and may not always be possible. This service is at our discretion and offered on a request basis only.

Single Traveller Offers:

Single travellers generally receive 50% of the per couple voucher amount unless otherwise specified (we give more when we can!).

BOOKINGS

All bookings are subject to our confirmation and are on request until a deposit is received. It is advised not to lock in other arrangements such as flights and hotels until this confirmation is received in writing from us.

DEPOSITS & BALANCE DUE

To secure a cruise booking, a non-refundable deposit of 25% (unless otherwise specified at time of booking) of the cruise price will be required.

The final balance is due 60 days prior to cruise departure. If full payment is not received on time, the booking may be treated as cancelled and subject to applicable cancellation fees.

PAYMENT

Payment may be made by:

  1. Direct deposit
  2. Money Transfer (Western Union)
  3. Credit Card (Manual Process, Fees apply – see below)
  4. Online via Paypal (using your PayPal account or via major credit cards fee free)

Credit card Fees:

Visa, MasterCard, American Express. A merchant fee of 1.6% will be charged for payments by MasterCard and Visa, and 1.8% for American Express. Credit card fees inclusive of GST. There is NO fee for credit card payments made via the Paypal on-line system.

Direct Deposit:

Please transfer payment to the following bank accounts and scan or email the transaction record along with your booking reference number to [email protected]:

Australia CBA – Clarence & King Street Branch, Sydney

BSB: 062-032 Account: 1016 8338

Account Name: Beyond Travel Group Pty Ltd Client Account

New Zealand ANZ – 15 Mercari Way, Auckland

BSB: 010-277 Account: 0157342-00

Account Name: Beyond Travel Group Pty Ltd

Travel agents:   

Australia and New Zealand:

Paymentgate (code: AARU) – Australia

Paymentgate (code: AARUNZ) – New Zealand

Western Union:

Details are outlined on your invoice.

AMENDMENTS BY YOU
We will endeavour to accommodate changes and additional requests. You acknowledge that changes and requests may not be possible to fulfil. If we are able to fulfil any changes or requests, you agree that a fee of $55 will be payable at the time we confirm the amendment.

Please note: major changes such as changing a ship or tour type, are considered cancellations – that is we must cancel the original service to re-book a new one. In these instances the usual cancellation charges will apply.

AMENDMENTS BY US
Every effort will be made to adhere to the published touring itinerary. We reserve the right to substitute hotels for hotels of a comparable standard.

Occasionally, circumstances beyond our control will force changes, amendments or modifications to the itinerary and its inclusions. To the fullest extent permitted by law, we will not be responsible for any omissions or modifications to the itinerary or the inclusions made as a consequence of these circumstances.

If you are entitled to any compensation at law for any changes or modifications in these circumstances, then you agree that any compensation you are entitled to will be reduced by the value of any
alternative services we provide that you accept. If because of these amendments additional hotel nights (outside of the included tour dates) or flights are required, then we will pass these costs on to you which you agree to pay.

Beyond Travel disclaims any liability to you for the costs of airfares, visas or any other expenses incurred by you as a result of any amendment or change to the tour itinerary.

CANCELLATION BY YOU
Once your booking has been confirmed, we will only accept cancellations in writing and the following charges will apply, unless otherwise advised:
61+ days Loss of deposit
60–46 days 50% fee
45–0 days 100% fee

Note that charges for visa support documentation and rail, coach and theatre tickets are non-refundable once issued or purchased. Airline tickets and rail passes which have been issued are subject to cancellation fees imposed by the airline or rail company. These cancellation charges will be passed on to you.

CANCELLATION BY US
Events outside our control: If a tour cannot proceed due to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock out, epidemic, pandemic, failure or delays of scheduled transportation facilities, or other acts of god, or any law, order, decree, rule or regulation of any government authority, or for any reason whether of a similar or dissimilar nature beyond the control of Beyond Travel (Force Majeure), our contract with you will terminate and there will be no claim for damages by either party against the other, provided that we will refund you any payments made by you that we have not expended (or legally committed to expend) minus an administrative fee of $200 per person. If we provide you with any alternative services or assistance where a tour is cancelled because of Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.

Operational reasons: We may cancel a tour for reasons beyond Force Majeure at any time up to 4 weeks before the commencement of your scheduled travel arrangements. If we cancel a tour for operational reasons, we will endeavour to offer you alternative arrangements (and if the alternative arrangements are of lower value and you accept them, then we will refund you the difference). If we do not offer you any alternative arrangements, then we will refund you all amounts paid at the time of cancellation.

GUARANTEED CRUISES ON SMALL SHIPS BEING CONSTRUCTED FOR THE FOLLOWING SEASON – Where a cruise is offered on a vessel currently under construction for the following season it is the intention of Beyond Travel and the principal operators of those vessels to supply the cruise on the vessel as advertised. In the unlikely event that the cruise is cancelled due to issues surrounding the construction of the new vessel or otherwise out of the reasonable control of Beyond Travel, every passenger who has paid either a deposit or full payment will be offered a suitable alternative, and where this is not possible, Beyond Travel will refund the full amount of the fare received.

No liability for other costs: Beyond Travel will not be responsible for any other travel arrangements affected by, or any additional costs incurred as a result of our cancellation, including costs of airfares, visas or other expenses incurred by you as a result of our cancellation.

REFUNDS
No refunds will be made for any tours, meals, accommodation, sightseeing, transfers, or any other services included in the tour cost, which you do not utilise, if you are a “no show”, choose voluntarily not to use the service, if you decide to leave the tour early, or if you are excluded from the tour due to your behavior or health. No overseas supplier or tour leader is authorised to promise a refund on our behalf. All claims for refunds or reimbursements must be received in writing within 3 weeks from the date the service was provided.

EARLY BIRD DISCOUNTS

Discounts may apply to bookings either deposited or paid in full by the dates indicated. Savings amounts will vary by cabin type and season. Featured savings are total per couple; great value early bird discounts are also available for solo travellers. Please contact Beyond Travel for further details.

SHIP & ITINERARY CHANGES

Beyond Travel and its principals will do everything possible to make sure your holiday goes according to plan; however, sometimes an unforeseen event occurs to cause changes to itinerary or vessel. Beyond Travel will notify you of these changes as soon as possible.

MOORING

Many of Croatia’s historic harbours, especially on the islands, are small and cruising in Croatia has grown in popularity over the past ten years. As such it is not unusual for two or more ships to moor alongside each other at a berth, particularly in busy ports where mooring spaces are at a premium. On occasion, your cruise ship may be moored alongside a number of other vessels when embarking on disembarking. The view from your cabin window may also be blocked when there is another ship alongside.

BIKE CRUISES – CYCLING DIFFICULTY LEVELS

Level 1: generally flat

Level 2: flat with some small hills to climb

Level 3: mixture of flat and hilly sections

Level 4: mainly hills, upto 400 metres in elevation

Level 5: very hilly with steep climbs (upto 600 metres in elevation) and fast downhill sections

All routes contain paved or gravel road surfaces.

TRAVEL DOCUMENTATION
Documentation is normally forwarded to you or your travel agent approximately 3-4 weeks before the commencement of your cruise. If you are departing your country of residence more than 4 weeks before joining your cruise, please advise Beyond Travel or your travel agent at the time of booking.

PASSPORTS, VISA & VACINATIONS
Australian and New Zealand citizens must hold a current passport Important: Many countries require your passport is valid for 6-months from the date you arrive OR intend to depart that country, be sure to check your passport validity meets each countries requirements. It is the responsibility of the individual to obtain the required visas prior to departure and ensure they hold the required travel documents for each country visited. Failure to do so which results in the need to cancel travel arrangements will incur normal cancellation penalties. It is your sole
responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the tour. Any information provided by us is given in good faith and may not be relied upon as being accurate and does not constitute formal advice.

Beyond Travel do not take responsibility if you rely upon this information and fail to obtain your own independent advice.

TRAVEL INSURANCE
Cancellation and refund conditions are strictly enforced; therefore, we recommend that you carry comprehensive travel insurance which covers
cancellation due to unforeseen circumstances or those beyond your control. Please note many travel insurance providers will require you to purchae specific cruise coverage – prior to purchasing any travel insurance be sure to check you are covered aboard a cruise. Ask your Beyond Travel consultant for a choice of policies.

COMPLAINTS
If you have a complaint about any aspect of the travel arrangements, you must immediately bring it to the attention of the tour leader, cruise manager or our local representative at the time to give us the opportunity to put things right. If you fail to do this, you agree that you waive the right to make a future claim against us in connection with the problem. If you notify the tour leader, cruise manager or our local representative of the problem and the problem is not solved to your satisfaction you must forward your complaint in writing to Beyond Travel no later than 28 days after completion of the tour at (otherwise you waive the right to make a claim against us in connection with the problem). Email: [email protected]

RESPONSIBILITY
Services supplied as agent
Beyond Travel Group Pty Ltd, trading as Beyond Travel, is an intermediary and acts only in the capacity of agent for the suppliers of transportation, tour and cruise operations and other services over whom we have no control. All receipts, tickets or vouchers are issued subject to the terms and conditions under which services are provided. To the fullest extent permitted by law, Beyond Travel assumes no responsibility for loss, injury, accident, delay, damage or irregularity that may be caused to person or property in connection with the services supplied by third party suppliers.

Services supplied as principal

To the extent only that Beyond Travel is considered to be principally provides any services to you, then we will provide those services to you with reasonable skill and care. We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we are not the supplier’s agent) if they were carrying out the work we had asked them to do.

We will not be responsible if the loss, damage, claim or expense was caused by the acts or omissions of yourself, of any other third party not connected with the provision of those services.

Please note that if the services which gave rise to the claim complied with local laws and regulations, the services will be deemed to have been properly performed, even if this would not be considered the case in Australia.

General liability limitation
Australian Consumer Law and corresponding legislation in other jurisdictions in certain circumstances imply mandatory conditions and
warranties into consumer contracts (“Consumer Warranties”). These conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, Beyond Travel disclaims all warranties.

To the extent permitted by law, the maximum liability of Beyond Travel to you under these conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having the travel arrangements resupplied.

Errors and Omissions
Every effort is made to ensure the accuracy and currency of the information on our website, errors and omissions may occur. Beyond Travel disclaims all liability to any party for loss or damage resulting from such errors and omissions.

GENERAL
By making your booking request you acknowledge and agree that you have read, understood and agree to these Booking Conditions. These conditions cannot be varied, altered or waived by any servant, agent or representative of Beyond Travel or any other person providing services on the tour.

By making a booking request, you are deemed to have agreed and consented to all terms in these Booking Conditions and in any other documents provided to you by Beyond Travel or any other person who may have booked the tour on your behalf. If you book on behalf of another party, you represent and warrant to Beyond Travel that you are duly authorised to provide the agreement and consent the other party and you agree to indemnify Beyond Travel for any breach of warranty in this regard.

All monies paid by you to us will be the property of Beyond Travel and will be a debt due and payable to the relevant supplier (contingent on availing) once the services to which the money relates have been availed or the relevant booking cancelled (subject to cancellation fees). You agree and acknowledge that such monies will not be held by Beyond Travel on trust for or on behalf of you, and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

The contract between you and Beyond Travel is deemed to have been made in the State of New South Wales, Australia, and shall be governed by the laws of the State of New South Wales, Australia. Any disputes shall be dealt with by a court with the appropriate jurisdiction in the State of New South Wales, Australia.

If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed from these conditions without affecting the remaining provisions.

These Booking Conditions do not affect any rights you have as a consumer under Schedule 2 of the Competition and Consumer Act 2010 (Cth).